Orders are shipped in the order they are received. Orders placed after 1pm on Friday or any time on Saturday or Sunday or Monday will be added to their respective queues on Tuesday morning.
ONLY CANADA POST CAN DELIVER TO PO BOXES. WE WILL CHANGE YOUR SHIPPING IF YOU SELECT ANY OTHER OPTION. ADDITIONAL FUNDS MAY BE REQUESTED DUE TO THE CHANGE.
Please completely review your order to ensure that the order and your personal information is correct. Once an order goes into processing, we are unable to make changes (this includes order additions). If you wish to add an item to ship with an order already in processing, kindly place a new order. Select the SAME SHIPPING METHOD as the original order, and we require that you specify the original invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together and provide a shipping refund if there are savings.
We have added a new feature where you can edit or cancel your order for up to one hour of completing your order. You will see this pop up "To give you full flexibility, the current order will be cancelled. Then your shopping cart will be reloaded." This is where you can go to your order and make your changes.
We also have a reorder option, which comes in handy.
The shipping costs will be calculated at check out with options to choose from. If the shipping costs were miscalculated, this can sometimes happen, we reserve the right to adjust the shipping to reflect the actual cost. If this occurs, we will contact you with the correct shipping charges to collect the remainder amount due.
Packages will not require signature upon arrival unless your order meets the $200.mark. The Base Insurance Free coverage is $100. If no extra Insurance is requested, the maximum claim amount you will receive is the base $100. The customer is responsible for the balance of loss. Within Canada, shipping with Canada Post Regular Parcel do not come with any insurance.
If you choose to cancel a fulfilled order that is already picked, packed and ready for shipping, there will be a 15% restocking fee.
Any concerns regarding orders require an immediate email to us with pictures where applicable, so we may work on resolving the issue.
We are not responsible for packages that are stolen by porch thieves. We will file a claim with the carrier on your behalf, but we cannot re-ship your order.
If packages are lost, we will work with our customers to fulfill the claims and get as much back as possible for our customers. However, this depends upon what insurance, if any, the customer had requested at the time of order fulfillment.
Our carriers do not pick up parcels on weekends. We are closed on Mondays and long weekends.
Due to COVID, many of our couriers/shippers have suspended their guaranteed delivery times. If an order has shipped, NO refunds on the shipping costs can be made to compensate for delays. Please keep in mind that domestic shipments are seeing major delays. These delays are much longer for cross border/ international shipments.
Customers using their own couriers need to deal directly with their selected courier)
UPS, Fedex, Purolator, DHL & Canada Post
Shipping exceptions are as follows: Lye
I just received a shipping notification but I can't track my order?
You will not be able to track your order until after our carrier(s) have picked up from us and scanned the daily manifest which is late in the afternoon, Tuesday - Friday. Our carriers do not pick up on weekends. When you receive a shipping notification on a weekend, you will not be able to track it until Tuesday later in the day as we are closed on Mondays.
PICK UP ORDERS:
Pick up orders are picked throughout the day when we receive your order. Kindly wait until you get the email before arriving at the store.
Pick up orders are held for 14 days. If orders are not picked up after 14 days they are subject to cancellation and a 15% restocking fee. Please make arrangements with our staff if you are not able to pick up within 14 days.
If you would like to arrange your own shipping, please let us know, and we will pack your order right away and give you the weights and dimensions.
Customers who use their own shipping company are responsible for:
- booking the pickup (orders will only be released once full payment is made)
- supplying the required documents that are needed to be affixed to the order (shipping labels, Bills of lading). If there is more than 1 box, we require multiple labels. We cannot use the same label for multiple boxes as the carriers do not allow it.
Should damages occur during shipment, we will not be held liable. The customer is responsible for claiming damages from their requested carrier. We are closed on Monday and pickups are not available. Give us a call if more information is required.
403 217 2346 Toll Free: 888-918-2346
We are closed on Sundays & Mondays except during the holiday season where our hours increase in order to meet customer demand, see holiday closure dates
Eco Friendly Packaging
We often use clean recycled packaging that is safe for individuals and the environment for minimal impact on energy consumption and natural resources. If this is not your wish, kindly make a note in customer notes. Soap & More uses Biodegradable shopping bags.
Customers cannot bring in essential oil and carrier oil bottles for a refill and receive a bottle credit during COVID-19
If an item in your order is out of stock at the time of packaging, your order will be shipped minus the out-of-stock item and a refund will be issued unless you agree to wait for the item to be back in stock.
Incorrect Addresses, Non-deliverable, or Refused Shipments
Pick up location: 3830 - 7th St SE Calgary, AB Canada
HOW SOON WILL MY ORDER SHIP?
Orders are processed and dispatched from our warehouse during regular business hours (Tuesday through Friday excluding major Canadian holidays). Check the top green banner for dates we are shipping.
WILL I BE CHARGED CUSTOMS FEES, DUTY OR OTHER TAXES FOR INTERNATIONAL SHIPMENTS?
Yes, this is likely! Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient (i.e. you!) before the package can be delivered or collected. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.