Politique d'expédition

COVID19 Shipping updates

Due to COVID, many of our couriers/shippers have suspended their guaranteed delivery times. If an order has shipped, NO refunds on the shipping costs can be made to compensate for delays. Please keep in mind that domestic shipments are seeing major delays. These delays are much longer for cross border/ international shipments. 
We have no control over what happens with the package once it leaves our warehouse. We will make every effort to help our customers to a satisfactory degree within our power to rectify any issues that arise. 
This applies to all packages we ship (those using their own couriers need to deal directly with their selected courier). If packages are lost, we will work with our customers to fulfill the claims and get as much back as possible for our customers. However, this depends upon what insurance, if any the customer had requested at the time of order fulfillment.
 
DO YOU OFFER FREE SHIPPING?

We sure do!  Free shipping applies to orders of $150 in value before taxes within Canada only.  This excludes all wholesale items and glass containers. There are some situations when shipping to the east coast whereby extreme shipping costs cause us to share the cost. 

DO YOU OFFER OTHER SHIPPING METHODS? 

We use several shipping channels to try and get the most economical costs. Shipping times and costs are available at checkout.

HOW SOON WILL MY ORDER SHIP?

Orders are processed and dispatched from our warehouse during regular business hours (Tuesday through Friday excluding major Canadian holidays). Check the top green banner for dates we are shipping.

DO I QUALIFY FOR FREE INTERNATIONAL SHIPPING?

We currently do not offer free international shipping. Costs and shipping times are available at checkout.

WILL I BE CHARGED CUSTOMS FEES, DUTY OR OTHER TAXES FOR INTERNATIONAL SHIPMENTS?

Yes, this is likely! Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient (i.e. you!) before the package can be delivered or collected. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.