When orders are delivered and not yet received, we recommend checking anywhere your mail gets delivered as well as all surrounding areas and/or entrances to your home to ensure your package was not delivered to an unexpected location or hiding. 

It is also possible that it will take a few more days for your parcel to arrive, as we have seen many cases where the tracking shows delivered and then the package arrives a few days later. If you don’t receive the order or are still unable to locate it within 7 days of the promised delivery date, email us at info@soapandmore.ca so we can work to make this right!