Free Shipping, Store Pick Up & Policies During Covid

Shipping Policies

Priority in which orders are shipped

1.  Orders are shipped in the order they are receied.

2. see banner at the top of the page for dates we are shipping .  We still offer free shipping for orders over $130 (pre tax). If your free shipping items are under $130.00 (pre tax), you will still be charged for shipping. 

How does free shipping work if I have both wholesale and $130. retail items in my cart?

If all the items fit in one box then we calculate a percentage of the total shipping based on how much is wholesale and how much is retail.   If your order requires more than one box, we aim to put all wholesale in one and retail in the other and charge based on the shipping for the wholesale box. 

Our new website offers all kinds of goodies we have never had.  We have shipping and payment gateways that allows you to input your order, pay for it and know the shipping cost at check out.  We ask your patience in this regard as a new website always have glitches.  Rest assured we will deal with any issues immediately. 

Please completely review your order to ensure that the order and your personal information is correct. Once an order goes into processing, we are unable to make changes (this includes order additions). If you wish to add an item to ship with an order already in processing, kindly place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account Once a package leaves our facility, we have no control over its movement.

If you choose to cancel an order that is already packed for shipping, there will be a 15% restocking fee.

Pick up orders are held for 14 days. If orders are not picked up after 14 days they are subject to cancellation and a 15% restocking fee. Please make arrangements with our  staff if you are not able to pick up within 14 days.

We are not responsible for packages that are stolen by porch thieves.  We will file a claim with the carrier on your behalf but we cannot re-ship your order.

Our carriers do not pick up parcels on weekends.  

UPS,  Fedex,  Purolator, DHL & Canada Post

We reserve the right to send a customer an invoice for additional shipping costs if the order is multiple boxes, overweight or the order has items that are not eligible for free shipping. 

How does free shipping work?

Free shipping on orders of $130.00 (pre-tax) or more to our Canadian customers except for orders with extreme shipping costs  (note exceptions below) We may offer shared shipping to  rural regions of Quebec due to the high cost of shipping. Due to the high shipping costs to the Territories we are unable to offer free shipping.  

Free shipping exceptions are as follows: Lye, wholesale sizes of most powders and salts (ranging from 3KG to all 25KG sizes, see individual product for details), 18kg pails of coconut and palm, various melt & pour sizes,  some 4L and all 20 litre & drum size liquid ingredients, glass packaging and full box packaging are excluded from free shipping.

PICK UP ORDERS:

Pick up orders are picked throughout the day when we receive your order. Kindly wait until you get the email before arriving at the store.   

I want to add on to my order: 
We cannot make additions to existing orders.  Kindly place another order and select Pick Up so you are not charged shipping unless an additional charge is warranted. We will ship both  orders together.  A shipping confirmation will not be available on your second order.

I just received a shipping notification but I can't track my order?
You will not be able to track your order until after our shipper has picked up from us and scanned the daily manifest which is late in the afternoon, Tuesdayy - Friday.  Our shippers do not pick up on weekends.  When  you receive a shipping notification on a weekend, you will not be able to track it until Tuesday later in the day.

If you would like to arrange your own shipping, please let us know, and we will pack your order right away and give you the weights and dimensions.

Customers who use their own shipping company are responsible for: 

- booking the pick up (orders will only be released once full payment is made)

- as well as supplying the required documents that are needed to be affixed to the order (shipping labels, Bills of lading). If there is more than 1 box, we require multiple labels.  We cannot use the same label for multiple boxes as the carriers do not allow it.

Should damages occur during shipment, we will not be held liable. The customer is responsible for claiming from their third-party shipper.  We are closed on Monday so pickups are not available.  Give us a call if more information is desired.

403 217 2346  Toll Free: 888-918-2346

We are closed on Sundays & Mondays except during the holiday season where our hours increase in order to meet product demand,  see holiday closure dates 

Eco Friendly Packaging  

We use clean recycled packaging that is safe for individuals and the environment for minimal impact on energy consumption and natural resources.  If this is not your wish kindly make a note in customer notes. Soap & More uses Biodegradable shopping bags & Eco friendly bubble wrap 

Customers cannot bring in essential oil and carrier oil bottles for a refill and receive a bottle credit during COVID-19

Back Orders

If an item in your order is out of stock at the time of packaging, your order will be shipped minus the out-of-stock item and a refund will be issued.  

Incorrect Addresses, Non-deliverable, or Refused Shipments

1. It is the customer’s responsibility to ensure the shipping address is correct. The additional shipping charges are the customer’s responsibility.

2. Packages returned to Soap & More marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 15% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

1. Store Pick up orders are welcome, however, please allow a minimum of 1 day for processing unless ordered when we are closed. You will receive an email when your order is ready to be picked up showing order complete. Please wait until you receive this email before attempting to collect your order. 

Pick up location: 3830 - 7th St SE Calgary, AB Canada