Terms and Conditions


Advisory to Formulators

For those  purchasing new to you ingredients for formulations, we will not be held liable for replacement cost of finished products where the ingredient does not meet your needs, this includes new batches.  Always smell and test the new ingredient prior to master batching.  We are only responsible for our ingredients.

All our prices are in Canadian Dollars
For our American friends, your dollar is much higher in value and when you are billed by your bank or PayPal in US dollars that you will receive the benefit of your strong currency.   
We cannot accept debit credit cards due to our bank rules.  We apologize for that.

Questions:  If you have questions concerning how to use Essential Oils or questions about any of our products, please email us at soapandmoreab@gmail.ca. At Soap & More, an informed consumer is our best customer. Please ask your questions.

Customer Service: When calling Soap & More, at times you may get voice mail but you will always get a human reply within twenty-four hours. Messages left on weekends will be returned on Tuesday. We will always be Honest, offer you the highest quality and service you as we would want to be serviced.

Return & Exchange Policy

We do not offer returns on Final Sale, Liquidation,Clearance or Special Orders

Damaged Goods
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion, the contents have been abused without signs of distress on the box (dropping, crushing, thrown or kicked). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not accept it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, or e-mail us of these events immediately at soapandmoreab@gmail.com Local 403 217 2346 -  888-918-2346.   We also reserve the right to charge a shipping fee if the goods were originally shipped free as part of our free shipping program.

Unsatisfactory Purchase and Returns

We take pride in only offering products with unsurpassed quality. Since our products are used to produce cosmetics and ingredients must be verified unadulterated.  Returns must be approved by the store manager within 30 days of purchase unopened unused, in their original packaging, and in a condition suitable for resale.  If the product is being returned to us for reasons other than product damage or our error, we reserve the right to charge a 15% restocking fee to cover our costs of processing and restocking the returned goods.  We also reserve the right to charge a shipping fee if the goods were originally shipped free as part of our free shipping program.    

Damaged or Missing Orders
We are always happy to help replace or refund your missing or damaged items within 30 days of purchase.  If you receive a damaged package, please take photos of items, box, and the labels.  Please have this information ready for our Customer Experience Team when calling or emailing us. Please call us immediately toll-free at 1.877.627.7883.  If you choose to have a replacement sent to you, we will ship it to the original shipping address. 

If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.

Please check your order after receiving it and if there is anything missing call or email us right away. Have ready your order number, the items missing.  

Any missing, damaged or incorrect items from orders older than 30 days will be issued an in-store credit.        

We will gladly refund the product price for eligible items that are unused and are in saleable condition: packaging, molds, soap stamps, scales, and  hardware. All refunds are applied to the original method of payment.

Shipping, including associated fees/duties/taxes, are at customer’s expense. If for some reason, our product does not meet specification, we have a 30-day return policy. Contact with us is required beforehand. You will receive a credit on your account for future use. 

  • Credit on a partly used product will be dealt with on a pro-rated calculation
  • Books are a non-returnable item.
  • Each customer will be assessed on a case by case basis.
  • No merchandise may be returned without prior confirmation.

 Returning product will be the responsibility of the customer. No consideration will be made for a product not returned. (like returning merchandise to a store). When returning product, any shipping or fees are the sole responsibility of the customer. All items sold on our web pages accurately reflect their current standards and specifications. However, each item depicted or described herein is not necessarily suitable for every kind of use, therefore, unless otherwise stated in the writing, seller makes no warranty that the goods depicted or described herein are fit for any particular purpose. All other warranties, whether expressed or implied, including any warranty of merchant-ability and fitness for a particular use, are expressly disclaimed.

You should always TEST your product in the container you've selected prior to use.
If the product is not opened, there will be a 15% restocking fee.
Items that have been opened or product missing can't be sold and subject to a 30% restocking fee as we have to pay for disposal.

    All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    Animal Testing

    Soap and More does not advocate the testing of ingredients on animals. We confirm that we have never undertaken any product testing on animals, nor have we ever requested that our ingredient manufacturers do so. We do not source ingredients from manufacturers who test on animals and we undertake to determine this when considering new raw materials suppliers. 

    Soap & More assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. If you add other ingredients to our bases, testing should be conducted prior to release. Common sense prevails, if you or a client has allergies or has an adverse reaction to a certain ingredient you have added, they must stop further application. Damage to property, materials or personal injury resulting from ingesting or careless misuse of our product, will not be held responsible.

    Third Party Complaints
    If you are a distributor or an individual who purchased a product and the client has noticed a problem with the item, call us directly. This is to clarify the actual complaint, whether it is from Soap & ore or possibly a reaction to those people who add additional ingredients to our base.  Please note, if you have intentionally or unintentionally misled individuals with false information regarding the use of this product, we will in no way support those misleading results or exaggerated claims you have made.

    Spoiled Product
    We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. Not to say that a production error on our part would ever occur. We realize that using a number of natural ingredients that are sourced from around the globe a minor problem might result. If you feel that there is a noticeable flaw in the product, call us immediately.

    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of Canada and the United States and other copyright laws and is the property of Soap & More the learning centre inc. (from this time forward will be named Soap & More)  The collective work includes works that are licensed to Soap & More. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Soap & More or purchasing Soap & More products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Soap & More products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Soap & More. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    All trademarks, service marks and trade names of Soap & More used in the site are trademarks or registered trademarks of Soap & More.

    Warranty Disclaimer
    This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Soap & More disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. Soap & More does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Soap & More does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Limitation of Liability
    Soap & More shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Soap & More has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Typographical Errors
    In the event that a Soap & More product is mistakenly listed at an incorrect price, Soap & More reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Soap & More reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Soap & More shall issue a credit to your credit card account in the amount of the incorrect price.

    Term; Termination
    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Soap & More without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    Soap & More may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Soap & More.

    Your use of this site shall be governed in all respects by the laws of the province of Alberta, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Soap & More products) shall be in the provincial or federal courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Soap & More) must be commenced within one (1) year after the claim or cause of action arises. Soap & More failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Soap & More may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Use of Site
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Soap & More or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Participation Disclaimer
    Soap & More does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Soap & More is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Soap & More reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Soap & More in its sole discretion.

    You agree to indemnify, defend, and hold harmless Soap & More, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links
    In an attempt to provide increased value to our visitors, Soap & More may link to sites operated by third parties. However, even if the third party is affiliated with Soap & More, Soap & More has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Soap & More. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Soap & More seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites, it links to as well (including if a specific link does not work).