Terms and Conditions


This is a standard disclaimer stating that by using our webiste, users agree to abide by the terms and conditions outlilned.  

 Advisory to Formulators

Users are adivsed to test new ingredients before large-scale use, we can only take responsibilisty for our ingredients in their pure form.

All our prices are in Canadian Dollars
For our American friends, your dollar is much higher in value and when you are billed by your bank or PayPal in US dollars, you will receive the benefit of your strong currency. We cannot accept debit credit cards due to our bank rules. We apologize for the inconvenience.


Questions:  If you have questions concerning any of our ingredients, please email us at info@soapandmore.ca and we will do our best to answer. At Soap & More, an informed consumer is our best customer.

Customer Service:  At Soap & More, our team strives to deliver exceptional customer service to all our customers. If you ever have any issues, please do not hesitate to call us at (403)217-2346 or email us at info@soapandmore.ca with your concern. We will always do our best to reach a satisfactory resolution.

Return & Exchange Policy:  We accept returns on unopened, unused product in re-sellable condition within 30 days of purchase. We do not offer returns on final sale, liquidation ,clearance, or discontinued items, as well as on special orders. Exchanges can easily be done in store, if from a shipping order, please email us for further instructions. 

Damaged Goods:  We do our utmost to ensure your product is packed and delivered safe and sound. In the event that your package is considered to be lost, stolen or damaged in transit, and you did not purchase Route Protect, please contact us immediately, info@soapandmore.ca, and we will submit a claim with the shipping company. The process can take a few weeks to resolve, however, we cannot process a refund or reshipment until we receive a resolution and do keep in mind there is no insurance coverage over $100. We appreciate your patience and understanding. In addition, if your tracking number has not updated after several days, kindly reach out to us, and we will promptly investigate the matter.

Unsatisfactory Purchase and Returns:  We take pride in only offering products with unsurpassed quality. Our products are used to produce cosmetics and ingredients must be verified unadulterated. Returns must be approved by the store manager within 30 days of purchase unopened unused, in their original packaging, and in a condition suitable for resale. If the product is being returned to us for personal reasons, i.e. changed mind, did not like etc. and was not due to our error/issue, shipping costs to return the goods will be the customers responsibility.     

Animal Testing:  Soap and More does not advocate the testing of ingredients on animals. We confirm that we have never undertaken any product testing on animals, nor have we ever requested that our ingredient manufacturers do so. We do not source ingredients from manufacturers who test on animals and we undertake to determine this when considering new raw materials suppliers. 

Liabilities:  Soap & More assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. If you add other ingredients to our bases, testing should be conducted prior to release. Common sense prevails, if you or a client has allergies or has an adverse reaction to a certain ingredient you have added, they must stop further application. Damage to property, materials or personal injury resulting from ingesting or careless misuse of our product, will not be held responsible.

Third Party Complaints:  If you are a distributor or an individual who purchased a product and the client has noticed a problem with the item, call us directly. This is to clarify the actual complaint, whether it is from Soap & ore or possibly a reaction to those people who add additional ingredients to our base.  Please note, if you have intentionally or unintentionally misled individuals with false information regarding the use of this product, we will in no way support those misleading results or exaggerated claims you have made.

Spoiled Product:  We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. Not to say that a production error on our part is impossible. We realize that using a number of natural ingredients that are sourced from around the globe may result in minor issues. If you feel that there is a noticeable flaw in the product, contact us immediately.

Copyright:  The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of Canada and the United States and other copyright laws and is the property of Soap & More the learning centre Inc. (from this time forward will be named Soap & More)  The collective work includes works that are licensed to Soap & More. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Soap & More or purchasing Soap & More products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Soap & More products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Soap & More. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks:  All trademarks, service marks and trade names of Soap & More used in the site are trademarks or registered trademarks of Soap & More.

Warranty Disclaimer:  This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Soap & More disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. Soap & More does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Soap & More does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:  Soap & More shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Soap & More has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:  In the event that a Soap & More product is mistakenly listed at an incorrect price, Soap & More reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Soap & More reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Soap & More shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination:  These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Soap & More without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice:  Soap & More may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Soap & More.

Miscellaneous:  Your use of this site shall be governed in all respects by the laws of the province of Alberta, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Soap & More products) shall be in the provincial or federal courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Soap & More) must be commenced within one (1) year after the claim or cause of action arises. Soap & More failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Soap & More may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site:  Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Soap & More or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer:  Soap & More does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Soap & More is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Soap & More reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Soap & More in its sole discretion.

Indemnification:  You agree to indemnify, defend, and hold harmless Soap & More, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links:  In an attempt to provide increased value to our visitors, Soap & More may link to sites operated by third parties. However, even if the third party is affiliated with Soap & More, Soap & More has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Soap & More. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Soap & More seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites, it links to as well (including if a specific link does not work).