Refund and Return Policy

We will gladly refund the product price for eligible items that are unused and are in saleable condition: packaging, molds, soap stamps, scales, and  hardware. All refunds are applied to the original method of payment. Please email us to begin the return process at

We incur 3% service fee charges on credit card and paypal payments on order cancellations.  We will withhold this on your return.  Should you elect to keep your credit for store credits for future use.  We also charge a 15% restocking fee as outlined below.  Orders paid by Sezzle will have a 6% transaction fee withheld. Orders paid by e-transfer are not subject to a fee as we do not incur any non-refundable transaction fees.

Advisory to Formulators 

For those  purchasing new to you ingredients for formulations, we will not be held liable for replacement cost of finished products where the ingredient does not meet your needs, this includes new batches.  Always smell and test the new ingredient prior to master batching.  We are only responsible for our ingredients.

Shipping, including associated fees/duties/taxes, are at customer’s expense. If for some reason, our product does not meet specification, we have a 30-day return policy. Contact with us is required beforehand. You will receive a credit on your account for future use. 

  • Credit on a partly used product will be dealt with on a pro-rated calculation
  • Books are a non-returnable item.
  • Each customer will be assessed on a case by case basis.
  • No merchandise may be returned without prior confirmation.

 Returning product will be the responsibility of the customer. No consideration will be made for a product not returned. (like returning merchandise to a store). When returning product, any shipping or fees are the sole responsibility of the customer. All items sold on our web pages accurately reflect their current standards and specifications. However, each item depicted or described herein is not necessarily suitable for every kind of use, therefore, unless otherwise stated in the writing, the seller makes no warranty that the goods depicted or described herein are fit for any particular purpose. All other warranties, whether expressed or implied, including any warranty of merchant-ability and fitness for a particular use, are expressly disclaimed.

Returns must be authorized by our customer service representatives and are only allowed within 30 days of receipt of an order. A photo of the damaged item must be emailed to us with your initial email. All returns must be unused, in their original packaging, and in a condition suitable for resale. All packaging must be returned in its entirety to qualify for credit. If the product return is not due to our error or product damage, we reserve the right to charge a 15% restocking fee to compensate for having to process and accept the returned goods. For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges. If a return is due to an error on our part please discuss matter with one of our customer service representatives as we can then determine the best method to return the goods. 

We reserve the right to charge a shipping fee if the goods were originally shipped free as part of our free shipping program.

Paid orders over $200.00 ship within 48 - 72 business hours. (Note excluding Sunday & Monday as we are closed) We keep the banner at the top of the web page updated with the dates orders are being shipped.

Typical turnaround is based on average volumes. Sales and the holiday season will affect the timeline.

We do not send out samples and therefore encourage our customers to order the smallest size available to test your products.

Bulk discounts are automatically adjusted in the shopping cart.  The larger the quantity purchased the larger the discount per ml, gram as well such as 1 dozen packaging items. Our discounts are based economy of scale. When an item has not been repackaged such as 50 lbs of salt we have not input any labour, this is where the greatest savings are offered.   

Kindly check our terms and conditions.